Menu trees that force the customer to guess the right keyword.
Frequently asked questions
Does the customer realise they are talking to an agent?
Yes, and we say so in the first message. Hiding that it is an automated system creates distrust as soon as the customer notices, and they always notice.
Can it take orders or charge?
It can, if we connect it to your inventory and your gateway. What it does not do is improvise prices or terms: those are fixed in the rules before it goes live.
What happens outside business hours?
The agent keeps answering what it can answer and flags what needs a person. The next day the team sees the queue with full context, not a list of loose messages.
Can we see what it replies?
Every conversation is logged and auditable. It is the only way to correct the agent behaviour with evidence rather than by impression.